Tenant Hub

Welcome to the TAJ Real Estate Tenant Hub, your dedicated space for everything related to your tenancy. Here you’ll find all the key information you need in one convenient place, from important documents to guidance on reporting maintenance issues, and staying up to date with your property. Designed to make your renting experience smooth and straightforward

Your Arthur Account

Important updates

A New Era for Renting in

England

The Renters’ Rights Act has now been passed into law and will begin to take effect from May 2026. Its purpose is to provide tenants with greater security, fairness, and transparency, while ensuring clearer responsibilities for landlords.

Whether you are already renting or planning to move this year, these changes will apply to you.

All Tenancies Will Become Rolling

Under the new rules, fixed-term tenancies will be phased out.

Most tenancies will become assured periodic tenancies, which roll from month to month. There will no longer be an automatic end date to your tenancy unless you choose to leave or a landlord successfully relies on a legal ground for possession.

All Tenancies Will Become Rolling

Under the new rules, fixed-term tenancies will be phased out.

Most tenancies will become assured periodic tenancies, which roll from month to month. There will no longer be an automatic end date to your tenancy unless you choose to leave or a landlord successfully relies on a legal ground for possession.

All Tenancies Will Become Rolling

Under the new rules, fixed-term tenancies will be phased out.

Most tenancies will become assured periodic tenancies, which roll from month to month. There will no longer be an automatic end date to your tenancy unless you choose to leave or a landlord successfully relies on a legal ground for possession.

Contact information

Our dedicated Tenancy Management Team is fully focused on supporting tenanted properties. By combining the latest state-of-the-art technology with tried-and-tested management systems, we ensure that both tenants and landlords receive a seamless, reliable, and efficient service at every stage of the tenancy. To help us support you quickly and effectively, please make sure to use the correct contact details based on the nature of your enquiry.

General enquiries

Email: [email protected]

Phone: 020 7078 9447

Maintenance issues

Emergency issues

Email: [email protected]

Phone: 020 7078 9447

Emergency issues

(out of office hours)

Email: 07546 936 743 please whatsapp/sms our emergency service number

Gas Emergency

Emergency Gas helpline: 0800 111 999

Serious Emergency

999

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This Hub is general guidance and does not replace your tenancy agreement or statutory rights.