During the Tenancy

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You must make sure the rent is paid. If the tenancy is in two or more names, everyone on the tenancy agreement is responsible for making sure the rent is paid on time. This is a condition of the tenancy agreement. Whether by standing order or by BACS payment, it is your responsibility to pay this and insure you must state your unique reference number on each payment.

According to UK law, we have the right to apply for possession of your home when you are two months in arrears. If this happens you will receive a notice advising you that we are about to begin legal proceedings. By contacting us early we will have the best chance of helping you or advising you of an organisation that may be able to help you. It is really important not to fall into arrears because:

You may lose your home;
A Court can order you to pay costs and interest in addition to the unpaid rent;
Court judgement can affect your credit rating and make it harder to rent or purchase another property in the future.

Utility Bills

As the occupier of the property, you are responsible to pay all utility bills and any over supply or service you opt for.

Mid-term inspection

As per the tenancy agreement we shall be required to carry out regular inspection visits to check the condition of the property, normally every 3-6 months or sooner if contracted by the landlord to do so. Please note, you are contractually bound to allow visits and this also applies to showing the property to prospective tenants/buyers.

Electrical condition inspection

Electrical installation condition inspections are mandatory and must be conducted every 5 years. The current valid condition report is attached to your tenancy agreement for your convenience. When the electrical condition safety inspection is due, an appointed electrical engineer shall contact you to arrange access to the property.

Maintenance & repairs

ALL maintenance issues must be reported via the issue form on our website where they can be dealt with as soon as possible highlighting the issue in detail and suppling photos and video evidence. For emergencies, please call our office during opening hours, outside office hours please use the emergency number . For serious threats or criminal activity call 999. Please note; if a repair is a result of damage or negligence, or is not our responsibility, you will be charged at the time it is carried out or have the cost deducted from your deposit.

For repair timescales guidance for your property. General repairs and maintenance will be carried out within a reasonable timeframe. Standard repairs can take up to 14 days, or longer, depending on the availability of parts, trades people or landlord agreement.