Arthur Account

  • We use Arthur as our property management platform to make your tenancy simpler — you can report issues, view updates, and access tenancy documents in one place.

What you can do in Arthur

  • Raise and track maintenance issues with photos/videos.

  • Receive updates and messages about your requests.

  • View key tenancy information and important reminders.

  • Download tenancy documents (agreement, certificates, guides).

  • Keep everything in one place and have access anytime

  • Reduce delays by keeping a clear record of communication.

Getting started

When your tenancy begins, you will receive an invitation to access Arthur using the email address linked to your tenancy, and you can then set a password and log in from your phone or computer.

1.Check your email

Look for an invite from Arthur (check junk/spam too).

2.Create your password

Use the invite link to set up your login.

3. Log in and explore

You’ll see your tenancy details, messages, tasks, and documents.

Didn’t receive an invite? Please contact us and confirm the email address you would like linked to your Arthur account

For security, Arthur access is only provided to named tenants/occupiers listed on the tenancy.

How to raise a maintenance issue

Arthur is the quickest way to report maintenance issues because it allows you to send photos/videos, provide access availability, and receive live updates as the job progresses.

1.Open your tenancy in Arthur

Go to “Maintenance” / “Issues” (wording may vary).

2. Describe the issue clearly

Include where it is, when it started, and what you’ve noticed.

3. Upload photos/videos

You’ll see your tenancy details, messages, tasks, and documents.

4. Add access availability

Provide 2–3 options for the best appointment times.

Appointments & access: Please ensure someone is available to provide access at the agreed time, as missed appointments may cause delays and could incur a contractor call-out charge where applicable.

Pro tip: If the issue is urgent (e.g., significant leak), state whether you can isolate water/electric and share a short video

For security, Arthur access is only provided to named tenants/occupiers listed on the tenancy.

Tenancy documents in Arthur

Arthur stores your key tenancy documents in one place so you can view and download them at any time without needing to email back and forth.

  • Tenancy agreement and any addendums (where provided).

  • Prescribed information and tenancy guides.

  • Safety certificates (where applicable and provided to us).

  • Check-in / inventory documents (where applicable).

Where to find them: Log into Arthur and look for a “Documents” or “Files” section within your tenancy.

If you can’t see a document you expect to be available, please message us via Arthur so we can assist.

Messages & updates

Arthur helps keep communication clear by storing messages and updates about your tenancy and any maintenance requests in one central place, reducing the chance of missed emails or confusion.

Faster responses: Messages sent via Arthur automatically link to your property and request, which helps us act quickly.

What counts as an emergency?

An emergency is a situation that poses an immediate risk to safety or serious property damage, and in those cases you should contact emergency services first (where appropriate) and then use our out-of-hours emergency number if the issue is urgent and property-related.

Gas leaks: If you smell gas, do not use electrical switches, open windows, leave the property, and call the National Gas Emergency number: 0800 111 999

Examples of emergencies include uncontrollable water leaks, a security issue following a break-in, or loss of essential services where there is an immediate safety concern.

Non-emergencies: General maintenance, minor leaks, appliance issues, and cosmetic concerns should be raised via Arthur

Bookmark Arthur

We recommend saving Arthur to your phone so you can quickly report issues, check updates, and access documents whenever you need them.

Chrome / Edge / Firefox

Open the Arthur login page, click the star icon in the address bar, name the bookmark (e.g. “Arthur Tenant Portal”), and save it to your bookmarks bar.

Mac (Safari)

Open the Arthur login page, select “Bookmarks” → “Add Bookmark”, and save it for quick access

Tip: Keeping Arthur bookmarked on your computer helps ensure you never miss important updates, messages, or document access during your tenancy.

Using Arthur on your smartphone (recommended)

Arthur is available as a dedicated mobile app, which we recommend downloading from your device’s app store so you can easily manage your tenancy, raise issues, and access documents while on the go.

Apple iPhone (App Store)

Open the App Store, search for “Arthur occupant”, download the app, and log in using the same email address linked to your tenancy.

Android (Google Play Store)

Open the Play Store, search for “Arthur Occupant”, install the app, and sign in using your tenancy email address.

Why use the app? The Arthur app gives you faster access to maintenance reporting, messages, and documents, and allows you to upload photos or videos directly from your phone.”

Already have access? If you can log in via a browser, you can use the same login details in the mobile app — no separate registration is required.

Help & FAQ

I can’t log in — what should I do?

If you can’t log in, first try the password reset option on the Arthur login page, and if the issue continues please contact us so we can confirm your access email and resend the invite if needed.

Should I still email you about repairs?

Please use Arthur for repairs and non-urgent tenancy queries wherever possible, as it helps us track the issue properly and respond faster.

What if I’m not sure whether something is an emergency?

If you believe there is an immediate risk to safety, contact emergency services first; otherwise, raise the issue in Arthur and clearly explain what is happening, including photos/videos if possible.

Can I download documents from Arthur?

Yes, Arthur is where we store tenancy-related documents for you to view and download, such as your tenancy agreement and other relevant files that have been provided to us.

Need help? Message us via Arthur for the quickest support, or use the contact details at the top of this page.

© TAJ Real Estate - All rights reserved 2026

This Hub is general guidance and does not replace your tenancy agreement or statutory rights.